Retailers4

Retailer
Resources

FAQ

  • How do I maximize product vs. shipping cost?

    If you order at the maximum quantity per box size you’ll get the most out of the shipping cost (box size or number of boxes in a shipment increases cost much more than additional weight). We have three (3) box sizes, holding a maximum of about 35, 60 or 120 packs each. To help you get the most out of shipping, we also have negotiated a bulk rate with UPS, so not only do we not charge any fees ourselves for shipping, we also pass on some discounts with our bulk power. Let us know if you’d like us to estimate the shipping cost for you. We’re happy to look it up.

  • I am not getting confirmation emails and/or tracking numbers.

    Assuming it’s not the occasional mysteries of the spam folder, have you checked what email address the confirmations are being sent to? Login to your profile and check (while you’re there it never hurts to make sure all your contact, shipping and billing information is up-to-date).

  • Can I distribute ProBrew pitches to commercial brewers in addition to HomeBrew?

    For commercial quantities, we prop fresh at the custom calculated scale at which a commercial brewer is brewing. There are a lot of considerations both before and after brew day for the brewer and brewery that determine what yeast at what pitch and when it should arrive. Getting all of those factors right, with healthy, fresh, expertly propagated yeast, delivered as quickly as possible requires direct communication with the brewer. We don't currently see an opportunity for distribution of commercial-sized pitches, but we’re always open to talking about anything. If you think there’s something we’ve missed, hit us up!

  • Do you have an ordering minimum?

    Our minimum order is only ten packs. We keep it as low as possible to give you flexibility to manage and move inventory while growing a repeating order cycle. We’re here for the long haul and our yeast is top notch. Let us know what we can do to help to get you up and running.

  • What is the pricing of your packs? Do you offer price breaks?

    We do not offer any price breaks at this time. Click here to view our pricing.

  • When will my package ship?

    We package and send homebrew orders on Mondays and Tuesdays to allow shipments to arrive before the weekend (so they are not held on a mail truck overnight). Typically, if you order on a Monday, your packs will ship in the following two (2) days. Alternately, if fresh inventory needs to be replenished to fulfill the order, the order will generally ship out the following week. You will receive a confirmation email when the order is placed and also the moment the items ship.

  • What is your product size?

    Each of our packs contains 100mL liquid yeast slurry that can be used to brew five (5) gallons of wort. Our packs are the same width as other liquid homebrew packs but are a little taller.

  • How do I set up an account?

    It’s pretty easy—complete the form on our How to Order page to become a customer. Or you can email us at orders@omegayeast.com for a username and password. You’ll receive a welcome email with login information shortly thereafter with welcome instructions.

  • How do I order?

    Home brew shops can place orders directly through their own customer accounts. Just login with your username and password and select from our home brew strains. If you need a username and password, email us at orders@omegayeast.com and we’ll set you up!

  • ​Why can’t I see any strains to shop from in my customer account?

    Shoot us an email and we’ll fix that stat: orders@omegayeast.com.


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